Unable to find/detect Imou "Ranger Dual Pro"

A CCTV monitoring and recording application
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JanDK
Posts: 5
Joined: 12 Jun 2024, 01:32
Denmark

Unable to find/detect Imou "Ranger Dual Pro"

Post by JanDK »

Hi,
I am unable to get Surv.Man. to find/detect this camera-model (Imou Ranger-Dual-Pro).

Without issues, I have found all our IP-cameras, from 2024 and forward, but not the that model!

I have been through it all ...
- first the auto-method (onvif - search, with name+pwd),
- then manual method (onvif - ip-adress ..
- then RTSP (with various different settings/input).

And, I am able to view the camera's streams, with VLC (RTSP),

I think the issue is the "Path" parameter ... which neither Imou nor an AI has been able to help with.

(I have been setting-up IP-cameras on 3 different NAS-OS's, and this is the first time, that I end up "Pulling out my hair"!
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TMzethar
TM Support
Posts: 3084
Joined: 27 Oct 2020, 16:43

Re: Unable to find/detect Imou "Ranger Dual Pro"

Post by TMzethar »

Please let me know the model of your NAS and the TOS version you are using.
If you are using the latest TOS version and the new version of Surveillance Manager, we can arrange for an engineer to help you troubleshoot the issue remotely.
https://salesiq.zohopublic.com/signatur ... 97d0be8892
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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