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[Help] Finder on Mac cannot read files/folders with certain characters

Posted: 27 Oct 2026, 06:35
by mcvh
Hi everyone!
I just got the F6-425 Pro as a replacement for my old Syynology and am transferring files across systems. So far I like TOS 7 since it is very similar to DSM 7.
It was really easy to set up and getting it connected to my Mac systems.

I am from Germany and have encountered one small but not so small problem which I hope to find a solution to.
In German we have Umlaute ä, ö, ü and ß and I do have files and folders named with this. Creating these or copying those files is fine.
BUT accessing those is utterly impossible on my Macs. I can see the folders (eg Küche -which stands for kitchen) but I cannot see their contents. Same with files containing such letters. I can see them BUT NOT OPEN them.

So I have to log in to TOS 7 and rename them from there since not even that is possible in Finder at all.
Would be really helpful if somebodyy especialle from TM would be able to come up with a fix.

Thanx already in advance,
Marc

PS I already posted this on the TOS 7 release thread, sorry for that...

Re: [Help] Finder on Mac cannot read files/folders with certain characters

Posted: 27 Oct 2026, 16:00
by CursaYang
We created a folder named "Küche" and a file named "Küche", and both opened normally in Finder on our test.

Do you get any error message when accessing them? If so, please provide a screenshot.

Alternatively, you can visit the link below to schedule a remote session with our online support:

https://salesiq.zohopublic.com/signatur ... 97d0be8892

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