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D2-310 frequently disconnects or fails to connect with new Macs. Suspected compatibility issue. Is there new firmware?

Applicable Models​

D2-310

No new firmware is available yet. Please try the following troubleshooting steps:

  1. Use the original USB cable first, or try replacing the cable.
  2. Make sure you are connected to a USB 3.0/USB 3.1 high-speed port. Try switching to a different USB port on your computer.
  3. If using a USB hub or docking station, try connecting the device directly to a USB port on the computer's motherboard.
  4. Install the USB port drivers provided by your computer/motherboard manufacturer.
  5. Try using a different hard drive.