How to obtain companion software?
How to obtain companion software? Applicable Models All DAS models Most TerraMaster DAS models do not require companion software to operate. For the D5-300 and D5/D8/D16 Thunderbolt series DAS, you can obtain the required software or drivers from the Quick Installation Guide and Download Center:…
After reinstalling Windows, how to reconnect and manage the original array? (How to download and install the RAID management software)
After reinstalling Windows, how to reconnect and manage the original array? (How to download and install the RAID management software) Applicable Models D5-300, F4-300 RAID Manager software download link: https://download2.terra-master.com/TerraMaster_RAID_Manager_2.1.9_Win.zip Download and…
Unable to detect DAS on first use.
Unable to detect DAS on first use. Applicable Models All DAS models Please refer to the Quick Installation Guide to complete initialization: https://support.terra-master.com/quickguide/
How to create or configure a RAID array?
How to create or configure a RAID array? Applicable Models D2-310, D2-320, D5 Hybrid, D8 Hybrid, D5-300C, D5-310 When creating or switching RAID, both the product and the computer must be powered on, and the product must be connected to the computer.
How to upgrade the firmware on D4-320/D6-320?
How to upgrade the firmware on D4-320/D6-320? Applicable Models D4-320, D6-320 For the firmware upgrade method for D4-320/D6-320, please refer to: [EN] https://forum.terra-master.com/en/viewtopic.php?t=7111 [CN] https://forum.terra-master.com/cn/viewtopic.php?t=4728
Does it support USB-C to USB-A?
Does it support USB-C to USB-A? Applicable Models All DAS models equipped with a USB-C port Yes, but the transfer speed may decrease.
Supports UASP protocol?
Supports UASP protocol? Applicable Models All DAS models Yes.
Where can I download the RAID management software for the D5-310?
Where can I download the RAID management software for the D5-310? Applicable Models D5-310 The D5-310 does not have RAID management software. You can format RAID and change RAID modes using the pinhole and knob on the back.
After trying various hard drive and configuration combinations, neither Windows nor Linux can detect the device or hard drives at all. What should I do?
After trying various hard drive and configuration combinations, neither Windows nor Linux can detect the device or hard drives at all. What should I do? Applicable Models D4-320 Basic checks Re-plug the hard drives to ensure they are firmly seated.