Please provide information about the DAS chipset solution, idle power consumption, etc.
Please provide information about the DAS chipset solution, idle power consumption, etc. Applicable Models All DAS models Sorry, the chipset solution cannot be disclosed. For product power consumption, please refer to the specifications of the corresponding product.
Is the power connector a standard 5525 interface?
Is the power connector a standard 5525 interface? Applicable Models All DAS models DC JACK DC power socket (DC power interface) 10.5mm: Connector outer diameter (outer circle diameter) 5.5mm: Connector inner diameter (inner hole diameter) 2.5mm: Center pin diameter
D1 SSD Pro continuously resets to an unrecognizable drive on Windows.
D1 SSD Pro continuously resets to an unrecognizable drive on Windows. Applicable Models D1 SSD Pro The gold fingers of the M.2 SSD may have oxidized. It is recommended to clean them with an eraser and try again.
The RAID status and disk status are both normal, but the drive letter cannot be displayed. After re-plugging the disk, the drive letter reappears.
The RAID status and disk status are both normal, but the drive letter cannot be displayed. After re-plugging the disk, the drive letter reappears. Applicable Models D5-300 Please try a different USB cable. Please try a different USB port. Please try connecting to a different computer.
When connecting the D5-300C, the hard drives are not displayed.
When connecting the D5-300C, the hard drives are not displayed. Applicable Models D5-300C Please ensure that the original power adapter is being used, which has the TERRAMASTER logo on the cable.
Can hard drives with PWDIS functionality be used directly in the D2-320 without masking pin 3?
Can hard drives with PWDIS functionality be used directly in the D2-320 without masking pin 3? Applicable Models D2-320 Yes. The D2-320 uses a standard SATA interface and is compatible with hard drives that have PWDIS functionality. It can be used normally without masking pin 3.
D4 SSD has no response when connected to the computer.
D4 SSD has no response when connected to the computer. Applicable Models D4 SSD Please note that the device is not compatible with SATA protocol SSDs. Please replace with an NVMe 2280 PCIe protocol SSD.
Windows does not recognize the disk; fan spins and stops immediately after pressing the power button; screen only displays the Cliq icon with no further response.
Windows does not recognize the disk; fan spins and stops immediately after pressing the power button; screen only displays the Cliq icon with no further response. Applicable Models D4-320 Possible causes and solutions are as follows: This commonly occurs when no USB or hard drive is connected.
The D4-320 can recognize old hard drives but cannot detect brand new ones. Why?
The D4-320 can recognize old hard drives but cannot detect brand new ones. Why? Applicable Models D4-320 New hard drives are usually blank and need to be manually initialized. Please go to Disk Management, initialize it to GPT format, then create a new partition, and the system will recognize it.
The DAS frequently disconnects when connected to a mini PC. How to resolve this?
The DAS frequently disconnects when connected to a mini PC. How to resolve this? Applicable Models D4-320U Try replacing the USB cable, preferably using the original cable or a reliable high-speed USB data cable, to rule out cable faults or signal attenuation issues.