The DAS cannot be powered on after a normal shutdown (fans not spinning, indicators not lit), and a disk loss warning appeared before shutdown. How to troubleshoot?
The DAS cannot be powered on after a normal shutdown (fans not spinning, indicators not lit), and a disk loss warning appeared before shutdown. How to troubleshoot? Applicable Models All DAS models This situation usually points to a power adapter failure.
The Thunderbolt DAS cannot be recognized or mounted on Mac (especially after updating macOS). How should I install or reinstall the RAID driver?
The Thunderbolt DAS cannot be recognized or mounted on Mac (especially after updating macOS). How should I install or reinstall the RAID driver? Applicable Models D4 Thunderbolt 3(D4-330), D5 Thunderbolt 3(D5-330), D8 Thunderbolt 3(D8-330/D8-332/D8-331), D16 Thunderbolt 3(D16-331) Below are the…
Unable to install the Thunderbolt DAS on macOS.
Unable to install the Thunderbolt DAS on macOS. Applicable Models D4 Thunderbolt 3(D4-330), D5 Thunderbolt 3(D5-330), D8 Thunderbolt 3(D8-330/D8-332/D8-331), D16 Thunderbolt 3(D16-331) First, ensure you are using the original Thunderbolt cable, identified by the lightning bolt symbol.
The drive is visible in Device Manager but the drive letter is not visible in File Explorer.
The drive is visible in Device Manager but the drive letter is not visible in File Explorer. Applicable Models All DAS models The computer may not support the partition file system format on the drive.
The D1 SSD Pro cannot work properly through USB 4 or Thunderbolt 5/4/3 ports.
The D1 SSD Pro cannot work properly through USB 4 or Thunderbolt 5/4/3 ports. Applicable Models D1 SSD Pro Troubleshooting steps: When connected to USB 4 or Thunderbolt 5/4/3 ports, the D1 SSD Pro's indicator is white; when connected to USB 3 ports, the indicator is yellow.
Error code "-50" appears when transferring data.
Error code "-50" appears when transferring data. Applicable Models All DAS models This issue is most likely caused by a compatibility problem with the hard drive partition format.
Prompted to format when double-clicking the drive letter.
Prompted to format when double-clicking the drive letter. Applicable Models D5-300 The partition file system may be corrupted. (For large-capacity disks, the exFAT format is not recommended. On Windows, NTFS is recommended; on macOS, APFS is recommended.) Please try to repair the file system.
Unable to open, same issue on another computer. Cyclic redundancy check error, Disk Management shows RAW format.
Unable to open, same issue on another computer. Cyclic redundancy check error, Disk Management shows RAW format. Applicable Models D5-300 The partition file system may be corrupted. (For large-capacity disks, the exFAT format is not recommended.
Indicator lights up after inserting a drive but the computer does not recognize it.
Indicator lights up after inserting a drive but the computer does not recognize it. Applicable Models D5-300 It is very likely that the drive is faulty. It is recommended to test with another drive. You can also test this drive in another hard drive enclosure for comparison.
The D5-310 indicator light turns green first, then yellow when inserting a hard drive and connecting to the computer, and the drive is not recognized.
The D5-310 indicator light turns green first, then yellow when inserting a hard drive and connecting to the computer, and the drive is not recognized. Applicable Models D5-310 The drive may have compatibility issues. It is recommended to try a different hard drive.