Which computers have poor USB port signals that can easily cause the DAS to disconnect?
Which computers have poor USB port signals that can easily cause the DAS to disconnect? Applicable Models All DAS models Based on user feedback, the following types of computers have relatively weak USB port signal quality, which may cause issues such as disconnection, copy interruption, or…
About the read/write speed of the D2-320.
About the read/write speed of the D2-320. Applicable Models D2-320 Using the USB 3.2 Gen2 protocol, the D2-320 provides 10Gbps of data transfer bandwidth. With two HDDs installed, speeds can reach up to 521MB/s (Seagate Exos 22TB2, RAID 0).
What SSDs are compatible with the D1 SSD Pro?
What SSDs are compatible with the D1 SSD Pro? Applicable Models D1 SSD Pro Widely compatible with PCIe NVMe 2280 SSDs.
The device gets very hot during data transfer, affecting performance and slowing down speeds.
The device gets very hot during data transfer, affecting performance and slowing down speeds. Applicable Models D1 SSD, D1 SSD Plus, D1 SSD Pro Please note that there is a plastic film on the thermal pad of the M.2 slot. Remove the plastic film before use.
The original USB cable is slow; using a different USB cable can achieve higher speeds.
The original USB cable is slow; using a different USB cable can achieve higher speeds. Applicable Models All DAS models Please contact after-sales service to replace the original USB cable.
The D5-300 has normal read/write speeds on a single disk, but speeds drop significantly when reading/writing on multiple disks simultaneously.
The D5-300 has normal read/write speeds on a single disk, but speeds drop significantly when reading/writing on multiple disks simultaneously. Applicable Models D5-300 The total bandwidth of the D5-300 is 220MB/s.
The array transfer speed is very slow.
The array transfer speed is very slow. Applicable Models D5-300, F4-300, D5-310, D5-300C, D2-320, D5 Hybrid, D8 Hybrid Please check if the disks you are reading/writing are in RAID 1/RAID 5/RAID 10.
The speed is slow. Is UASP not supported?
The speed is slow. Is UASP not supported? Applicable Models D5-310 UASP is actually supported, but the speed is limited to a maximum of 220MB/s.
D2-310 frequently disconnects or fails to connect with new Macs. Suspected compatibility issue. Is there new firmware?
D2-310 frequently disconnects or fails to connect with new Macs. Suspected compatibility issue. Is there new firmware? Applicable Models D2-310 No new firmware is available yet. Please try the following troubleshooting steps: Use the original USB cable first, or try replacing the cable.
D2-320 intermittently disconnects.
D2-320 intermittently disconnects. Applicable Models D2-320 Replace the USB cable and try again. Test with other USB ports on your computer. Use an external USB hub to ensure a stable and reliable device connection.