When connecting the D5-300C, the hard drives are not displayed.

Applicable Models

D5-300C

1. Please ensure that the original power adapter is being used, which has the TERRAMASTER logo on the cable.
2. Please ensure that the original USB-C cable with the TERRAMASTER logo is being used to avoid compatibility or power supply issues caused by third-party cables.
3. Reinsert all hard drives in their original order, power on the device, connect it to the computer, then open Windows Disk Management / macOS Disk Utility to check if the hard drives are displayed normally.